OPEN 24/7 IN HOUSE EMERGENCY SERVICE - 365 DAYS A YEAR
As vets, our jobs have always been about protecting animal health and welfare. We now find ourselves in a position where it also our duty to do everything we can to protect human health, particularly those in our community who are most at risk in this unprecedented situation.
Because of this we have reached the decision to stop non essential work. We will be cancelling our routine appointments, allowing us to focus on the animals who need our help the most, whilst limiting movement of individuals and potential spread of COVID-19.
If you are not sure if your appointment is essential, please ring the surgery to discuss it with us. Your pet's welfare is very important to us, as is the health of everyone in our community.
We would like to reassure all of our clients that we remain committed to providing care to all of our patients. Due to the changed government guidance last night, there may be changes in practice team availability. Please continue to monitor our social media for any further announcements, but please do contact us if your horse(s) requires veterinary care. We also ask you to support our team who are working very hard at a challenging time to ensure the horses entrusted to our care are looked after throughout the coming weeks
Please be assured that your pet's health remains our top priority and the surgery is open as normal.
To ensure this continues, and to protect our staff and you the client, we have put some measures in place. One of our receptionists will greet you in the car park and let the vet know you are here. We will ask you to wait in your car with your pet until the vet comes to see you. If you haven't driven you will need to wait OUTSIDE of the practice, so bring a coat!
Where appropriate the vet will examine your pet outside. If this is not an option, you will either be taken to a consulting room or a nurse will take your pet for you.
We would ask that if you are considered 'vulnerable' or if you have symptoms including a persistent cough or high temperature, that you do not attend the clinic yourself and phone instead for advice on how we can still care for your pet.
Thank you for your co-operation during this challenging time.
Please click on the link above to read our Farm department statement.
We are sorry to announce that puppy parties will be cancelled for the foreseeable future.
We will give an update when these will re start however for now we have decided it's best to postpone them.
We realise this is a worrying time for all our clients, and we ask that you help us to reduce the risk to our visitors and the practice so that we can continue to care for your pets.
If you or anyone in your immediate family/household are unwell or showing symptoms that could be attributable to the Coronavirus, we respectfully ask you not to visit the practice at the moment. If your pet requires urgent assistance please call us, so we can discuss the best option to take care of them.
Please make sure you use the hand sanitisers available when you visit the practice. Frequent hand washing is one of the most effective measures we can all take to protect ourselves and each other.
As you are all aware we can get pretty busy at times. In order to reduce any overcrowding please only allow your pet to bring one owner along to their appointment!
Should you wish to minimise your time around other people, you can wait in your car, call us from the car park to let us know you are here, we will call you in the practice once the vet is ready to see you.
It is possible we may be able to help your pet without you bringing them in for an appointment. If you are unsure whether a visit is necessary please call us to discuss.
As the current situation is rapidly changing, we will keep you updated with any changes as they occur.