Do you have an out of hours emergency?
how do i contact you in an emergency out of hours?
GIVE US A CALL ON 01258 452626 YOU WILL GET A MESSAGE SAYING WE ARE ON EMERGENCY LINE, PLEASE HOLD ANd A NURSE WILL ANSWER YOU.
IT IS BEST NOT TO JUST TURN UP AT THE CLINIC AS THE NURSE CANNOT LET ANYONE IN WITHOUT REASON, SO please ALWAYS try to CALL FIRST.
What if nobody answers the phone?
If no one answers the phone you will be put onto hold, this will only happen if the nurse and vet are dealing with another emergency at the practice, the nurse will pick up the phone as soon as there is an oppoRtunity to do so.
How long will I usually have to wait?
For small animals if you are coming to the practice the Vet will meet you there imMediatEly.
for call outs the vet will leave imMediatEly but obviously journey time will depend on your location.
Is there an emergency call out fee?
Yes but this can vary depending on location so a nurse will be able to quote a price when you call.
Do I haVe to have used you before?
You don't have to be a client to call us out, however we will need to take details to register you in order to send a vet out to you or if you are in the clinic your details will be taken in order to book the treatment.
Is there any information I should have ready?
IF YOU ARE ALREADY A CLIENT WE SHOULD HAVE ALL INFORMATION ABOUT YOUR ANIMAL, HOWEVER ITS ALWAYS GOOD TO HAVE DETAILS READY IF YOU ARE CONCERENED. HOWEVER IF YOU ARE NOT REGISTARED WITH US IF YOU ARE ABLE TO GET AS MUCH INFORMATION AS POSSIBLE TO GIVE TO US (WE UNDERSTAND TIS IS HARD IN AN EMERGENCY) THEN THAT IS HELPFUL.
WHAT IF MY EMERGENCY IS NOT OUT OF HOURS?
IF YOU HAVE AN EMERGENCY DURING NORMAL BUSINESS HOURS PLEASE CALL THE PRACTICE BEFORE COMING IN SO WE CAN WARN OUR STAFF OF YOUR ARRIVAL.
IF NO ONE PICKS UP THE PHONE YOU WILL BE PUT TROUGH TO OUR MISSED CALLS TEAM WHO WILL INSTRUCT YOU ON WHAT TO DO AND CONTACT US ON YOUR BEHALF SO YOU CAN SET OFF.
IF, HOWEVER, YOU NEED A VET TO COME OUT TO YOUR LOCATION THEN PLEASE CALL US AND WE WILL DISCUSS WITH THE VETS, WHILST YOUR ON THE PHONE, WHO WILL COME OUT AND HOW LONG THIS WILL TAKE AND WHAT THE CHARGE WILL BE.
WE RECCOMEND TRYING TO COME INTO THE CLINIC OVER HAVING A VET CALLED OUT AS THIS MEANS YOU WILL MOST LIKEY BE SEEN SOONER.